Our Policies
Cancellation Policy
Life happens — we get it. To keep things fair for both clients and cleaners:
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24+ hours before your appointment: You can cancel or reschedule with no penalty.
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Same-day cancellations: Eligible for a partial refund (amount depends on how late the cancellation is).
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No-shows: Payment is non-refundable.
This helps us protect our team’s time and keeps our schedule running smoothly.
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Satisfaction Policy
Your home should feel clean, fresh, and taken care of — that’s our standard.
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If anything is missed or not up to expectations:
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Contact us within 24 hours
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We will send a cleaner back to fix or touch up the areas
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If there's still an issue after the re-clean, we’ll review the situation and provide a fair partial refund based on the work performed
This gives clients peace of mind while also respecting the time and effort our cleaners put in.
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Payment Policy
To secure your appointment:
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Full payment is required upfront at the time of booking
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No pay-after-service or “day-of” payments
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Your time slot is reserved only once payment is confirmed
This ensures fairness for clients and allows us to run an efficient schedule without last-minute disruptions.
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Pet Policy
Homes with pets may require extra time and cleaning care.
A $40 pet fee is added to help cover additional effort and materials.